Competition. Outsourcing. Increased client demands and expectations. Survival. These are four quick reasons. How about the fact that poor service loses clients? Lose enough clients and you're out of business.

To meet these challenges and position IT as your company's provider of first choice, you have to develop a client service orientation and skill set that focuses on creating new opportunities and competitive advantages for your internal clients.

This two-day workshop offers a broad-based approach to building a superior client service mentality throughout IT and develops the critical skills necessary to pull it off.

AT THIS WORKSHOP YOU WILL LEARN HOW TO:

• Develop your IT service strategy based on five major components
• Increase IT client satisfaction
• Measure IT through the eyes of your clients
• Identify and manage client expectations
• Encourage clients to complain
• Manage difficult client situations
• Deliver the five things IT clients want most
• Make the most of each "moment of truth"
• Embed a consistent service philosophy
• Implement both individual and team action plans
• Click here for Public Workshop Schedule

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