As total quality management, reengineering, empowerment, and doing more with less have evolved from buzzwords to critical success factors in today's business environment; the need for partnering between business units, within business units, and with vendors has never been greater.

Many professionals are not well prepared to effectively deal with the people issues (building partnerships, negotiating agreements, dealing with resistance) and management issues (managing on a process versus functional basis where we no longer control all parties) necessary to build and maintain the relationships so critical to their success. And without these relationships, they will not be perceived and positioned as a fiber in the overall corporate fabric.

This workshop deals with these issues head on. It will reorient, re-skill, and retool your team so that client relationships are strengthened, solutions to problems are more broadly accepted, and client involvement increases.

AT THIS WORKSHOP YOU WILL LEARN HOW TO:

• Understand and work through specific steps of O&A's consulting process
• Practice skills and apply tools within various steps of the consulting process
• Experience what it is like to be a client
• Identify consulting skills that need improvement
• Develop a personal and team action plan to provide consistent consulting services to clients

[back to index]