As total quality management, reengineering, empowerment, and doing more with less have evolved from buzzwords to critical success factors in today's IT environment, IT is required to partner with business clients, others in IT, and vendors.

But unlike the technology that IT professionals are comfortable with, these relationships cannot simply be turned on and off with a flick of a switch.

IT professionals are not well prepared to effectively deal with the people issues (building partnerships, negotiating agreements, dealing with resistance) and management issues (managing on a process versus functional basis where we no longer control all parties) necessary to build and maintain the relationships so critical to their success. Without these relationships, IT will not be perceived and positioned as a fiber in the overall corporate fabric.

This two-day workshop deals with these issues head on. It will reorient, reskill, and retool your IT team so that IT/client relationships are strengthened, IT' solutions to business problems are more broadly accepted, client involvement increased, and IT becomes your corporation's information services supplier of first choice.

AT THIS WORKSHOP YOU WILL LEARN HOW TO:

• Understand and work through specific steps of O&A's consulting process
• Practice skills and apply tools within various steps of the consulting process
• Experience what it is like to be a client
• Identify consulting skills that need improvement
• Develop a personal and team action plan to provide consistent consulting services to IT clients

[back to index]