O&A’s Relationship Manager and Client Service Team play an integral role in our success. Working closely with O&A’s clients and consultants, they are the glue of our partnership framework, ensuring the seamless coordination of all client initiatives.

Casey Scheinler

Casey Scheinler has been actively involved with the ‘improvement of human performance’ business for over 17 years. Working in the areas of client relationship management, sales and marketing, she has gained many valuable insights into what it takes to create and sustain a strategic, high performing client-focused workforce. As a Relationship Manager at O&A, her focus is to listen to clients, anticipate their needs, and consistently exceed their expectations. Whether it’s a single workshop, or a multi-national, multi-workshop rollout, Casey will manage the relationship down to the finest detail to ensure a smooth and seamless engagement and continually provide value to build a solid partnership with O&A clients. Casey lives in southern NH with her two children.

Karen Keller

Karen Keller has enjoyed the privilege of working with thousands of O&A clients since joining the firm in 1996. While her role has expanded over the years to include things like handling the schedules of our world class facilitator team and managing our innovative product line, she stays integrally involved in helping her clients achieve success. Karen lives in the Mount Washington Valley with her daughter and three dogs.

Tracy Dinu

Tracy Dinu manages all of O&A’s public workshops and upholds O&A’s 1st class standard of customer service through her own innate passion for top notch service and her 23+ years of customer service experience. Prior to working at O&A, Tracy worked as Senior Staffing Supervisor for a global fortune 500 Staffing company in Southern NH. And she brings her logistical coordination skills from working at a local hospital for 6 plus years as Senior Intake Coordinator where she led a team in the procurement of home medical equipment sales and rentals. Tracy resides in southern NH with her husband.