Given increased competition and tightening cost structures, organizations must seek to more effectively utilize key personnel resources and expertise, while leveraging outside services that can provide added value through increased quality, lower costs, improved customer service, or implementation of best practices. Increasingly managers' roles are changing from one of selecting and managing employees, to one of selecting and managing vendor relationships. The organization's employees are also coping with a change in their roles and the relationships with their internal clients. However, if these vendor relationships are not effectively (and continuously) managed, organizations risk their reputation - by missing deadlines, incurring higher-than-expected costs while receiving lower-than-expected quality, and lower staff morale.
This two-day workshop provides a holistic approach that enables organizations to more effectively work with their service providers and their own staff to create long term value and increased ROI from each of their vendor relationships.
Move from contract management to relationship management with your vendors
Transition from managing employees to managing the relationship
Understand and differentiate between the goals and objectives of the organization and those of the vendor
Leverage process management techniques to provide a foundation for managing vendor partnerships
Create balanced process performance metrics
Utilize change management to transition employees to new roles
Recognize a range of cultural differences between the organization and the vendor
Gain additional value from other corporate departments
Be proactive in shaping a positive relationship and in recognizing when the partnership is in trouble
Evaluate several options for governance structures
Prepare for the end of the contract
Improve vendor selection, contract development, and negotiation processes