Ouellette and Associates: Books and Articles for the IT Professional

40 South River Road, Suite 66, Bedford. NH 03110 Call 800.878.4551

IT Publications

Timely Reading to Stay Ahead of the Curve

(All e-newsletters are in PDF format and require Adobe Acrobat Reader)

Look for announcements on O&A's exciting new book coming out this summer!
IT At Your Service - From the Pioneer of IT Customer Service! In This 2nd edition of IT At Your Service, (Kendall/Hunt, 2002) O&A has added six case studies from long-term clients who have built and sustained a true service culture. Rather than selecting the largest and best known blue chip/Fortune 500 clients, we profile six diverse IT organizations who really get it. All six of these organizations are lead by IT and business-minded executives who share a deep and long-term commitment to service. For them, service is not a theme of the year, it's an embedded philosophy and way of doing business. Each of these organizations has adapted and applied the concepts of this book across their IT departments and share a common set of best practices. Qty

Ready for online reading...

Our Latest Articles

There's Never Been a Better Time to be in IT... Are You Prepared? While prognosticators have loudly predicted the demise of IT, I firmly believe there has never been a more exciting time to be in this profession. [read more]
Transforming the IT Leader's Mindset: Not only is IT called upon to support technology needs, but it’s also expected to sustain strong client partnerships, demonstrate business acuity, execute successful projects and deliver exceptional results. [read more]
10 Tips for Successfully Gathering Business Requirements: The success of any IT project is determined at the beginning of the project lifecycle, when the IT staff meets with business clients to gather requirements. But IT's track record with this important phase is somewhat abysmal. [ read more]
Leadership Quiz: Do you aspire to be a Premier 100 IT Leader? Are you being an authentic, strategic leader who spends their time wisely – on the right value-add leadership work that delivers exceptional business results? Ouellette & Associates Consulting, Inc. has developed the following quiz to help you assess whether or not you are REALLY focusing on the right areas as a leader. [read more]

Oldies but Goodies

Our own eNewsletter online
(PDF files- requires Adobe Acrobat Reader)

Time to get moving. Call O&A at 1-800-878-4551 or
E-mail us at info@ouellette-online.com to request more information.