As quality improvement evolves from buzzword to basic orientation, companies are finding that their success in meeting or exceeding their customer demands, and thus remaining in business, is based on their ability to build cross-functional, customer-oriented partnerships between internal customers/departments. The Organizational Change Institute (OCI), a division of Ouellette & Associates Consulting, Inc. helps clients embed this common philosophy of management and develop the essential skill sets necessary to succeed in this new environment.

Professional Development

OCI’s series of professional development workshops is the most extensive curriculum available to internal professionals. Our highly interactive, skills-practice approach builds the confidence, competence, commitment, and consistency needed to be successful in today’s reengineered, total quality and team-based environment.

OCI’s professional development curriculum covers various topics including:

• Consulting and influencing skills
• Developing a client service-focused and skilled team
• Marketing the value of your organization internally
• Effective communication, presentations, and negotiation
• Project management

Curriculum Licensing

Through OCI’s licensing and certification program, corporations obtain a license to OCI’s professional development curriculum. OCI certifies members of the client organization, who are then positioned to deliver and follow-up OCI workshops in-house in the most cost-effective manner.

OCI’s licensing and certification program includes:

• Intensive facilitator certification
• Detailed step-by-step facilitator’s guide
• Complete set of comprehensive workshop participant kits
• On-going facilitator support from OCI

Consulting

OCI helps its clients achieve the best business advantage from their latest strategic initiatives and empower them to be agents of change. During culture change projects, OCI consultants conduct research, analysis, planning, and program development based on the client’s philosophy of management.

OCI provides consulting services in such areas as:

• Managing change and positioning organizations for high business payoffs
• Building cohesive service-oriented teams
• Creating consistent project management methodologies
• Designing and developing professional development curricula