O&A has learned through experience and research with more than 2,500 organizations that the two primary reasons IT professionals resist change are motivation ("what's in it for me?") and skills ("how do I do it?").

We address these barriers head on through our series of IT-specific workshops and related follow-up services which include:

• IT as a Service Organization
• Consulting Skills for the IT Professional
• Strengthening the IT/Client Relationship
• Marketing the IT Organization Internally
• Internal Negotiating Skills for the IT Professional
• Presentation Skills for the IT Professional
• IT Meeting Management
• Leading Change Across IT & The Enterprise
• IT Project Management: The Human Side of the Equation
• The Politics of IT Project Management
• Business Requirements Management

This is the most comprehensive professional development curriculum available for IT organizations. Utilizing a variety of methods including real-world case studies and team activities, our highly-skilled facilitators are able to turn around IT leaders, managers, and even the most die-hard technicians by increasing their confidence, competence, commitment, and consistency in applying new approaches and skills to their daily client interactions. Participants leave each session with team and individual action plans to help them continue to develop their skills and continue the momentum after the workshop.

O&A's work includes the tailoring and on-site delivery of this curriculum across entire IT departments. Many clients utilize our highly cost-effective certification/train-the-trainer approach to reskill their entire workforce. Each year we also provide limited-enrollment public workshops to introduce prospective clients to our curriculum and to serve the needs of existing clients who want to bring new hires up to speed immediately.

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