Now more than ever, IT is competing with external vendors for the privilege of being selected as their company’s IT supplier of first choice. That means IT management and their staffs must operate as internal consultants and show the value they deliver — or risk becoming casualties of outsourcing.
 
We define consulting as influencing without direct power.  In today’s cross-functional, matrixed and flattened organizations, the only power left is the power of influence. Master that and you virtually guarantee success.  
IT Consulting Skills will help your staff master the art of influencing by learning how to become the valuable, trusted advisors internal stakeholders are looking for.

The skills, tools and techniques participants take away from this workshop will equip them to operate as a top-flight IT team that commands the respect of the organization and competes successfully with external consultants.

​PROGRAM GOALS:

• Implement O&A’s eleven-step Consulting Cycle
• Build trust and rapport in the initial discussion  
• Utilize the “stew pot” to handle difficult clients and situations   
• Position your organization for high payback opportunities
• Build a listening organization, using the H.E.A.R. Model
• Run effective meetings to gain respect
• Manage client resistance and expectations (realistic and not!)
• Analyze situations more effectively
• Increase your influence without direct power