21 TECHNOLOGY EXECUTIVES OPEN UP THEIR LEADERSHIP PLAYBOOKS

​How are the top CIOs and CxOs setting their organizations up for success?

In this series of virtual roundtable discussions, leading CIOs and technology executives join Ouellette & Associates CEO Dan Roberts for candid conversations about what their strategies and playbooks look like, what they’ve learned, and what they’re doing to accelerate their teams up the value curve.

ROUNDTABLE 1
Additional Resources for Building a Consultative IT Culture

The IT Consulting Skills program helps technology professionals master the art of influencing by learning how to become the valuable, trusted advisors internal stakeholders are looking for.

ROUNDTABLE 1
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Building a Consultative IT Culture
Transforming IT from order taker to problem-solving partner requires a business-first mindset, results-based credibility, and a value-driven culture, as this roundtable of 7 prominent CIOs can attest.

Featuring:

• James Johnson, CIO of James Hardie Industries
• Shanna Cotti-Osmanski, CIO of ConMed
• Kristie Grinnell, CIO of DXC Technology
• Vicki Hildebrand, CIO of BCBSMA
• Sue Kozik, CIO of BCBSLA
• Kelly Lyman, CIO of PECO
• Sanjay Shringarpure, CIO of Republic National Distributing

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ROUNDTABLE 2
Additional Resources for Building a Service-Oriented IT Culture

Achieving IT Service Excellence provides the skills and building blocks for a successful IT service strategy to ensure you are positioned to deliver the right things to the right clients at the right time — rather than all things to all clients. 

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ROUNDTABLE 2
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Building a Service-Oriented IT Culture
Service excellence is vital and requires a new mindset and an emphasis on different skills, mission, and metrics that many IT leaders still struggle with.

Featuring:

• Brian Abrahamson, associate laboratory director and chief digital officer for Pacific Northwest National Laboratory
• Renee Ghent, SVP of customer operations at HealthEdge
• Karen Juday, former director of IT client support at UCLA and director of IT customer service at the University of Southern California, now a service excellence facilitator with Ouellette & Associates
• Dr. Miloš Topić, VP of IT and chief digital officer at Grand Valley State University
• David Vidoni, VP of IT at Pegasystems

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ROUNDTABLE 3
Additional Resources Developing Change Leaders

Leading Change is a 12-week intensive that equips technology leaders with the knowledge and tools to be effective change leaders.

ROUNDTABLE 3
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Leading Change
To be the agents of change that businesses require today, technology leaders must embrace a flexible mindset, prep their orgs for change, and recognize that intention and purpose are vital to empowering transformation.

Featuring:

• Irvin Bishop, Jr., executive vice president and CIO of Black & Veatch
• Dan Bruno, COO of Duke Health Technology Solutions
• Sankha Ghosh, executive vice president and CIO of AssuredPartners
• Ashish Parmar, CIO of Tapestry
• Chuck Watson, CIO of Essentia Health
• Susan Duff, senior facilitator of O&A’s Leading Change program

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ROUNDTABLE 4
Additional Resources for Developing a Marketing Mindset and Skills

In O&A’s Marketing a Technology Organization workshop, technology professionals develop the skills to become effective ambassadors of the organization and create a draft marketing plan they can put to use back on the job.

ROUNDTABLE 4
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Marketing the Value of a Technology Organization
The hard truth is that your IT organization’s work doesn’t speak for itself. Communicating its value requires developing a marketing mindset and storytelling skills across IT’s ranks.

Featuring:

• Kirk Ball, EVP and CIO of Giant Eagle
• Claus T. Jensen, Chief Innovation Officer at Teledoc Health
• Marykay Wells, CIO of Pearson
• Anna Reuhl, senior director of enterprise architecture for performance materials and coatings IT at Dow

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