The O&A Home Office Team is committed to understanding and anticipating our clients’ needs and delivering the highest levels of service and strategic value. Our ultimate goal and core competency is helping our clients successfully become the consultative, customer focused, provider of first choice to their clients.
O&A’s behind-the-scenes staff are top in their field. They have articulate communication skills, advanced client relation skills, the ability to anticipate client needs and manage expectations, and they can think strategically which provides them success in their roles. No matter who you speak with in the Home Office, you’re sure to be impressed with the in-depth service orientation that will shine through.
Tracy Dinu - EA & Chief of Staff to the CEO
Bethany Dustin - Manager, Leadership Development Experiences
Laurel Glidewell - Director, Business Analytics & Intelligence
Erica Hartnett - Director, IT Workforce Strategy and Client Initiatives
Karen Keller - Director, Operations
Marla Lepore - Director, Marketing
Lou Markstrom - CEO, O&A Australia
Stephen Nolan - Director, Technical Operations
Denise Roberts - Director, Finance/HR
Karrie Welch - Client & Leadership Program Manager