When he took the reins as CIO of MIT Lincoln Lab three years ago, Bob Solis knew that he was inheriting a good team with the potential to be great. So he made strategic investments to embed a new customer-centric mindset and develop the corresponding new skillsets.
With Amazon-like customer obsession, his team identified and improved the critical Moments of Truth that most impacted their business partners. Almost immediately, IT started to "show up" differently, and people noticed. By earning trust and credibility, IT found itself invited to the first meeting of new business initiatives. They were leading and influencing the conversation.
Discover how to equip your team to show up with greater competence, confidence, commitment, and consistency—and make the shift from technical solution providers to Strategic Partners and Innovative Anticipators. In this highly engaging webinar, you'll learn from Solis's IT culture transformation and pick up valuable insights to inform your own leadership strategy for building a culture of customer centricity.