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  • Home
  • Services
    • Talent Development >
      • Achieving Service Excellence
      • IT Consulting Skills: Becoming the Trusted Advisor
      • Marketing a Technology Organization
      • Engaging & Retaining IT Talent
      • Leading in a Technology Organization
      • Internal Negotiating Skills
      • IT Influence & Diplomacy
      • Leading Change Across the Enterprise
      • Creating & Sustaining an Innovative IT Culture
    • The Technology Leadership Experience >
      • Why The TechLX
      • TechLX Testimonials
    • IT Leadership Coaching
    • Virtual Talent Development
    • IT Academy
  • IT Skill Builder
    • Overview
    • IT Skill Builder: Leader Benefits
    • IT Skill Builder: Manager Benefits
    • IT Skill Builder: IT Staff
  • Podcast
    • Tech Whisperers >
      • Episodes
    • Tech4Good
  • Resources
    • Blog
    • Articles
    • Research + Reports
    • Books >
      • Unleashing The Power Of IT
      • Confessions of a Successful CIO
  • About Us
    • Meet The Team
    • Client Impact and Results
    • Announcements
  • Contact

Managing Vendor Partnerships

Heightened competition and tightening cost structures have led more organizations to rely on outside services for the added value they contribute to quality, efficiency, customer service or other best-practice implementations.
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That means managers' roles are shifting from solely focusing on selecting and managing employees to also selecting and managing vendor relationships. Employees are also coping with a change in their roles and the relationships with their internal clients.

If these vendor relationships are not effectively and continuously managed, the consequences can be huge: missed deadlines,
higher-than-expected costs, lower-than-expected quality and damaged morale — all of which put the organization’s reputation at risk.

This two-day workshop equips managers with a holistic approach for working more effectively with their service providers and their own staff to create long-term value and increased ROI from every vendor relationship.
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PROGRAM GOALS:
  • Move from contract management to relationship management with your vendors
  • Transition from managing employees to managing the relationship
  • Understand and differentiate between the goals and objectives of the organization and those of the vendor
  • Leverage process management techniques to provide a foundation for managing vendor partnerships
  • Create balanced process performance metrics
  • Use change management to transition employees to new roles
  • Recognize a range of cultural differences between the organization and the vendor
  • Gain additional value from other corporate departments
  • Be proactive in shaping a positive relationship and in recognizing when the partnership is in trouble
  • Evaluate several options for governance structures
  • Prepare for the end of the contract
  • Improve vendor selection, contract development and negotiation processes
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40 South River Road, #66, Bedford, NH 03110, Phone: +1-800-878-4551 or +1-603.623.7373, Fax: 603.623.4052
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