Heightened competition and tightening cost structures have led more organizations to rely on outside services for the added value they contribute to quality, efficiency, customer service or other best-practice implementations.
​
That means managers' roles are shifting from solely focusing on selecting and managing employees to also selecting and managing vendor relationships. Employees are also coping with a change in their roles and the relationships with their internal clients.

If these vendor relationships are not effectively and continuously managed, the consequences can be huge: missed deadlines, higher-than-expected costs, lower-than-expected quality and damaged morale — all of which put the organization’s reputation at risk.

This two-day workshop equips managers with a holistic approach for working more effectively with their service providers and their own staff to create long-term value and increased ROI from every vendor relationship.

PROGRAM GOALS:

• Move from contract management to relationship management with your vendors
• Transition from managing employees to managing the relationship
• Understand and differentiate between the goals and objectives of the organization and those of the vendor
• Leverage process management techniques to provide a foundation for managing vendor partnerships
• Create balanced process performance metrics
• Use change management to transition employees to new roles
• Recognize a range of cultural differences between the organization and the vendor
• Gain additional value from other corporate departments
• Be proactive in shaping a positive relationship and in recognizing when the partnership is in trouble
• Evaluate several options for governance structures
• Prepare for the end of the contract
• Improve vendor selection, contract development and negotiation processes