When IT knows what customers want, it can anticipate their needs. This is one way the IT team earns the credibility and respect to contribute in the business at a much more strategic level.
The latest installment in our CIO Whisperers series at CIO.com explores Why Your IT Team Should be Obsessed with Your Customers.
As the article notes, service excellence is one of the critical core competencies every IT professional needs to demonstrate in today’s environment. Does your team have the skills and tools it needs to build a world class customer-centric IT organization?
Our Achieving IT Service Excellence program will change mindsets about what it means to deliver excellent service and ensure everyone is doing their part to create and sustain and service culture. Get in touch to learn more.
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